Support Policy

Last Updated: September 2026

This Support Policy explains the product support included with SMS Sender Pro purchases from Digi Eye Designs.

1. Complimentary Support

Every completed purchase of SMS Sender Pro includes 30 days of complimentary product support.

The 30-day support period begins from the date the purchase is successfully completed.

2. What Support Includes

Complimentary support is intended to help customers with genuine issues related to the normal operation of SMS Sender Pro.

This may include:

Troubleshooting plugin-related issues
Helping identify configuration problems within SMS Sender Pro
Investigating reported bugs
Helping with supported Product functionality
Providing reasonable guidance for using available features

If an issue is caused by a confirmed problem within SMS Sender Pro, we will make reasonable efforts to resolve it.

3. What Support Does Not Include

Complimentary support does not include:

Custom feature development
Adding new functionality requested by a customer
Custom plugin modifications
Website redesign or development
Custom WordPress development
Custom Elementor development
Hosting configuration
Server administration
General WordPress maintenance
Third-party plugin development
Changes to third-party SMS provider services

Requests outside normal Product support may be handled separately and may require an additional fee.

4. Third-Party SMS Providers

SMS Sender Pro connects with third-party SMS providers using the customer’s own provider account and API credentials.

Our support does not cover issues caused by:

SMS provider outages
Provider account restrictions
Insufficient SMS credits
Provider pricing
Provider policy violations
Invalid or expired API credentials
Provider-side delivery issues
Changes made by a third-party provider

We may help identify whether an issue appears to be related to SMS Sender Pro or the third-party provider.

5. Support After 30 Days

The complimentary support period covers the first 30 days after purchase.

After this period, customers may continue to access available product resources and receive applicable product updates.

Additional support or troubleshooting may be available separately depending on the request.

Product-related bugs may still be reviewed after the complimentary support period where reasonably necessary.

6. How to Request Support

For support, contact:

Digi Eye Designs
Email: contact@digieyedesigns.com

When contacting support, please provide:

Your name
Purchase information
Website/domain where SMS Sender Pro is installed
Description of the issue
Relevant screenshots or error messages
Relevant provider information when the issue involves an SMS provider

Providing clear information helps us investigate the issue more efficiently.

7. Response Times

We aim to respond to support requests within a reasonable period.

Response times may vary depending on the complexity of the issue, the information provided, and the volume of support requests.

A specific response or resolution time is not guaranteed.

8. Custom Work

If you require functionality, integrations, modifications, or other work outside the normal functionality of SMS Sender Pro, we may provide custom development services separately.

Any applicable cost and scope will be discussed before custom work begins.